Returns, Refunds And Exchange Policy

ELIGIBILITY FOR RETURNS:

We have a 10 day return policy after receiving your order. To be eligible for a return, your product must be unused and in the same condition that you received it. It must also be in the original packaging. The Product will be subject to a thorough quality check in order to be eligible for a return. UrbanEthnics reserves the right to refuse to return a product if it is not in its original condition, is damaged or missing parts for reasons not due to our error.

If you intend to return a product, kindly inform us by email at [email protected]

REFUNDS

Once your return is received and inspected, we will notify you that we have received your returned item by email or phone call. 

If you are approved, then your refund will be processed, and a credit will automatically be applied to your bank account or original method of payment, within 2-5 days.

Shipping in case of returns

We will get the items picked from your address. If you consider your product to be eligible for a return you should email us at [email protected].

EXCHANGES (IF APPLICABLE)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, please send us an email at [email protected] and mail your item.

CANCELLATION POLICY

In case you have a change in mind just after making the payment, you can drop an e-mail at [email protected] with your order number. As long as your order has not been dispatched, we can cancel it and refund your amount.

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